Questionmark Perception
Aug 16 2022 |
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Question

1  of 10
As a new ESS responder, you accompany the RC Manager to the community’s only RC. It is cold, dark and raining when you arrive. There are people already lined up outside the facility. The RC Manager tries to open the doors with her keys but cannot gain access. What will you do?

Question

2  of 10
You are the only member of the Communications team responding to a call-out. The RC Manager seeks your assistance, as he has not received any communication from the Emergency Operations Centre. He is feeling isolated and uninformed and is becoming frustrated. How can you help him?

Question

3  of 10
You are a Resource Acquisition Worker and as you pass the refreshments area, the Food Unit Supervisor summons you. The kitchen has suddenly gone dark just as his team is getting organized. He asks you to find someone who can help. What will you do?

Question

4  of 10
Mavis, well known in the community as a person with mental illness, shows up at the Reception Centre. As a Meeter & Greeter you are very uncomfortable with her outbursts.  How might you handle this situation?

Question

5  of 10
You take a quick break from your Registration Only station, when you notice an elderly couple sitting alone on a bench. They appear lost and sad and are comforting one another.  Something inside tells you to approach them.  They don’t speak English.  You are busy, but you don’t want to leave them – what can you do?

Question

6  of 10
As Pet Services Supervisor you are concerned as most families are arriving at the Reception Centre with their pets. Your team has the capability of managing only 20 dogs and 20 cats.  What should you start doing in preparation for more animals?

Question

7  of 10
You are a female ESS responder who hears a frail call for help from the men’s washroom.  What will you do?

Question

8  of 10
During a break, you are standing outside the RC where you witness several people passing a brown paper bag to each other and each person taking a drink. As RC Manager what action will you take?

Question

9  of 10
Youngsters are chasing each other in the main reception area.  Evacuees ask you to have them stop making so much noise and slow down as somebody may become injured.  As a busy Registration and Referrals Worker how will you handle this?

Question

10  of 10
A number of community residents show up of the Reception Centre with containers of home cooking. You know that a Reception Centre should not accept home cooking.  As a Meeter and Greeter, how will you handle this situation?